Terms & Conditions

"Made" aims to give you a superb wool delivery service. We have set out below the guidelines to let you know what you can expect from us and see the terms on which you place your order.

"You" and "Your" means the person ordering Goods from 'Made', who must be over 18 years of age.

"Made" "We" or "Us" or "Our" means Made - Knitting at 36 Seaview Road, Wallasey, Merseyside, CH45 4LA

“Let Us Know” means visit Our Site and amend or cancel Your order, call us on 0151 638 0304. You may also write to us at our address.

"Site" means Our Knitting online website at www.madewirral.co.uk.

1 Becoming a Customer

1.1 To place an order as a customer You must be over 18 years of age,
1.2 When You place an order you will be given an order reference number which can be found on the invoice.Please keep these in a safe place.
1.3 We reserve the right to decline an order at anytime.

2 Prices

2.1 All prices quoted are inclusive of any Value Added or other tax

3 Cancellations

3.1 You can change your mind about purchasing products or withdraw or change Your order at any time before dispatch. To do this please ring our shop on 0151 638 0304. If your item has been dispatched it falls under the returns policy.

4 Returns

4.1 We will not accept items that have their ball bands broken or have been removed from their packaging unless such items are faulty. Your rights under consumer legislation for these products are not affected.

4.2 If you are unhappy with the goods you may return , to us at your own expense. We will reimburse you with any sum received from you in respect of such products upon their arrival back to us.

5 Stock Shortages

5.1 On the event of an item being out of stock when you place an order on such items. We will contact you to ask if You Would like to wait for the item or cancel. If you cancel, we will handle this in accordance with clause 3.1

6 Colour matching

6.1 We have tried our best to match the colours on screen to the colour of the product, however we advise that you have seen the physical item before ordering.

6.2 We will always provide yarn of the same dye lot within an order, however we cannot guarantee the same dye lot on split orders. Please Contact Us if you have specific requirements before placing your order

6.3 Upon arrival of the product to the delivery address, if you are unhappy with the product for the reason of colour or texture, we will handle this in accordance with clause 4.2

7 What We are Not Liable For

7.1 Whilst We take every care to deliver Your order We cannot be liable for any indirect or consequential loss or damage or loss of profits arising out of Our supply or failure to supply the products to You.

8 Postage & Packing

8.1 We try to keep our prices as low as possible and we are pleased to be able to offer capped P+P which will be stated on the order form. Orders over £50.00 will be delivered free of charge. Larger items that come direct from the manufacturer such as eyebright and Silver Reed are not included in this offer postage and packing for these items will be as displayed on the relevant web page.

10 Changes to these Terms

10.1 We reserve the right to Change these Terms & Conditions at anytime without notification so long as we uphold any orders, that were made on or before the date of change, to the previous Terms & Conditions contract.

Last updated on 11th April 2009.

Thanks for reading - happy knitting....